LifeVantage is committed to safeguarding and protecting customers. The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site and how we may use that information. LifeVantage is bound by the Privacy Act 1988 (Cth) (“Privacy Act”) and complies with the National Privacy Principles contained in the Privacy Act.
Information LifeVantage Collects
We may collect either anonymous or personal information on the Site. Anonymous information refers to website use information that cannot be traced back to a specific individual, e.g., the total number of visitors to our Site (“General Information”). Personal information refers to specific information about a customer or user of the Site, e.g., name, address, e-mail address, telephone number and credit card information. (“Personal Information”). Please note that it is your choice to share Personal Information via the Site but if you choose not to give us your Personal Information we may not be able to respond to your queries or provide you with the products or services you have requested.
LifeVantage may collect certain General Information automatically, including “site usage” information from all visitors to the Web Site. Such data is used only in the aggregate. General Information helps LifeVantage to improve your experience. This type of General Information may be shared with third parties any time.
When you place an order for products or services, we collect Personal Information (such as name, contact and billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order. We may provide information necessary to the delivery of your order to our shipping partners that may include the type of products ordered.
We utilize SSL for our website. SSL creates an encrypted link between the web server and the web browser. This link ensures that the data passed between the web server and the browser remains private and secure.
Credit Card Storage
Credit card information collected at registration or for shopping cart orders is used only to process payment for the transaction and, generally, is not retained on our Site. You may, however, voluntarily elect to securely store personal credit card information for use in future orders. You may add, edit, and delete your stored card information at any time.
Sharing Your Information
Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personal Information we collect online unless we have your permission. Any Personal Information you provide to us will be transferred to and stored in our databases in the United States or with our third-party vendor who processes our credit card transactions.
If you are a customer, to assure the highest level of personal service, we may share Personal Information about you (excluding credit card information and order details) with your servicing LifeVantage Distributor.
Release of Information in Response to Court Order or Subpoena
Protecting Your Information
We acknowledge your trust and are committed to take reasonable steps to protect Personal Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.
Access to Your Personal Information
We take all reasonable steps to ensure that the Personal Information we collect is accurate and up to date. Where permitted by the Privacy Act, you are able to access your Personal Information that we hold during ordinary business hours. If you wish to do so, please contact us. Also, please contact us whenever there is a change to your personal information or as soon as you are aware that the details we have about you are not accurate, complete or up to date. We will then take all reasonable steps to correct the information so that it is accurate, complete and up to date.
A “cookie” is a small data file transferred to your computer’s hard drive that allows a Web site to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable us to keep track of a consumer’s electronic “shopping cart” before completing a purchase. Accepting a cookie does not provide us access to your computer or any Personal Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus.
Links To Other Web Sites
Links to third-party Web sites may be provided solely for your information and convenience. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
Children’s Privacy Protection
We take special care to protect the privacy needs of children. Our Site does not target and is not intended for children under the age of 18, and we will not knowingly collect Personal Information from them. You must be at least 18 years old to be a customer.
If you have a complaint about the way in which your Personal Information is being handled by us, please contact us in the first instance. If we are unable to reach a satisfactory solution through negotiation, you can request an independent person to investigate the complaint such as the Privacy Commissioner.
LifeVantage Australia PTY LTD:
GPO Box 3555
Sydney, NSW 2001
ABN: 27 155 138 382
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